Help Centre

If you are having any trouble subscribing to our service, please check the following suggestions before you try again.

1. Do you have cookies enabled?

Cookies are required to make many online payments, if these are disabled in your browser settings, you might not be able to subscribe. Please check to make sure the browser you are using has cookies enabled or allowed.

This process is different depending on which browser you are using, so please use the links below to find out how to check this on your browser:

You can check how to enable cookies on Google Chrome here.

You can check how to enable cookies on Firefox here.

You can check how to enable cookies on Internet Explorer 11 here.

You can check how to enable cookies on Safari here.

If your browser is not listed above, please do feel free to contact your Account Manager and we will be happy to help you find this setting on your chosen browser.

2. Are you on a desktop computer or a laptop?

It is recommended you subscribe to your Create account from desktop computer or laptop. If you are using a mobile device such as a smartphone or tablet, you may encounter issues due to you browser settings.

3. Have your checked your details are correct?

Have you double checked all your card details are entered correctly? Has the card expired? Please also make sure you entered billing address is the same as the one that is registered to your payment card.

4. Have you been able to make other card payments recently?

If you have not been able to make other payments with your card recently, it may be that your card has been blocked by your bank or provider for a number of possible reasons. Please get in touch with your card issuer for more information.

5. If possible, try another card.

If you believe your card is blocked, don't forget that you are more than welcome to subscribe with another card. We accept payments from all major credit or debit cards!