Help Centre

Please note that as of October 13th, 2022, Create Payments has been closed and no further payments can occur through that payment gateway. Please refer to this help guide for more detail.

If you have migrated your Create Payments account over to WorldPay and you need to contact them about your account, please use the following details below:

Email: ngwcustomerservice@fisglobal.com

Phone: 0330 333 1233 option 6

If you’re a Create Payments customer and need to contact Worldpay (from FIS) regarding your account, there are several different ways to do so.

Please note, that as a Create Payments customer, you do not have access to a Worldpay portal - all of the information is accessed from the Dashboard in your Create account.

When contacting Worldpay, please ensure that you have your Admin Code at the ready - this can be found on any correspondence you’ve had with WorldPay regarding your Create Payments application, or you can contact your Account Manager who will be able to find it for you.

Please be sure to include your Admin Code and ‘Create Payments’ in the subject of your email or mention it straight away when calling.

General Support

For general questions regarding your Create Payments account, then please contact the Customer Services team.

Email: worldpay@mailgb.custhelp.com

Phone: 0330 333 1233

Boarding and Applications

If you have a pending Create Payments application and wish to know the status then please contact this email.

Email: RSC_EcommBoardGhead@fisglobal.com

Phone: 0330 333 1233

Change of Details

If you need to change any details on your Create Payments account then please contact this email.

Email: customeramendments@worldpay.com

Phone: 0330 333 1233