Help Centre

We’ve been busy behind the scenes recently improving the look of the Accounts Area for Create websites. This is your website user’s personal portal to managing their information, checking the status of their orders and accessing exclusive content that you keep hidden to anyone who doesn’t have permission.

The result is a much cleaner and more user-friendly area that takes on the template and design preferences you have selected. After thorough testing and optimising, we’re excited to let you know that this is now available on all Create websites. 

For online shop owners, offering your customers the opportunity to create an account that stores their address details and keeps track of their order updates can make the process of checking out on your website quick and simple; two qualities that are absolutely crucial to the customer’s buying experience. 

The Accounts Area can also be used to restrict or enable access to different areas of your site. We’ve seen this feature being used to offer libraries of purchased content, exclusive offer pages and more. 

This multifaceted feature can bring a lot of additional functionality and improve the user experience of your website in a number of ways. With these new updates, your Accounts Area will be far more in line with the look and feel of the rest of your website and will provide your users with all they need to purposefully navigate and use their account to its full potential. Take a look at what’s new down below:

Your customers will find it much easier to manage their account and view the status of any orders they have made. Once they have logged into their account, they will be presented with a newly designed account screen with easy access to the sections they need.

The four main sections of their account are prominently divided to make them easily accessible on the page, however, the side menu grants easy access to any area of the account the user wants to access regardless of where they are.  

A new and improved order history section is now available to your customers. This new layout makes it easier than ever to see any orders they have with you along with the status of their order that you can update through Order Management.

Customers can click their order and they will be shown a detailed view of everything they need to know about their purchase. It details the order number, status of payment and the method used, address details, order totals and even images of each of the items they’ve ordered.

This makes it straightforward for them to clarify or double-check any queries they may have regarding their order without needing to look back through their emails or contact you directly for these details. 

Not only that but with the new Customer Accounts adopting your website template’s design styles, you can rest assured that their Account sections will look just as good on mobile as they do on desktop. No matter what device your customers want to access their Account from, it’ll be user-friendly and stunning at the same time. 

The new Accounts Area brings a fresh perspective to a huge amount of functionality. It’s a surefire way to help your returning users feel more at home and enjoy the experience of shopping or browsing your site. 

To switch to the new Accounts Area, all you need to do is republish your site. You may need to clear your browser cache in order to see the changes take effect. 

Find out all you need to know to get started with the Accounts Area >>